If your business is already listed on TownConnect, you can claim it to confirm that you are the owner or an authorised representative.
You can submit a claim without being registered. However, to manage the listing after your claim is approved, you will need a free TownConnect account.
Why do I need a TownConnect account?
Your TownConnect account is what allows us to connect you to your business listing.
Once your claim is approved, our team needs to assign the listing to a registered user account. This gives you permission to access and manage the business information yourself.
Without a registered user account, there is no account we can attach the listing to, which means you would not be able to log in and edit the listing.
Registration is completely free.
Already registered? Include your username
If you already have a TownConnect account, we strongly recommend including your TownConnect username when submitting your claim.
This makes the process much more straightforward.
Once your claim has been approved, our team can identify your account and attach the business listing directly to it.
This helps avoid additional steps, such as contacting you afterwards to confirm which user account should be given access.
Providing your username with the original claim can therefore make the process quicker and simpler.
Not registered yet?
That’s fine - you can still submit your claim.
You can create your free TownConnect account afterwards.
Once registered, we will need to confirm your username so we can attach the approved listing to the correct account.
Because this requires an extra step, registering before and providing your existing username, is the easiest option.
How to claim your listing
1. Find your business
Search TownConnect for your business and open the correct listing.
2. Select “Claim Listing”
Choose the Claim Listing option on the business page.
3. Complete the claim form
Provide the requested information so we can confirm your connection to the business.
If you already have a TownConnect account, please include your username.
4. Submit your claim
Send the completed form to TownConnect for review.
Your claim does not immediately give you access to the listing. We first need to confirm that you are authorised to manage the business.
5. We review your claim
Our team will check the information you provide.
If we need anything else to verify the claim, we may contact you.
6. We connect the listing to your account
Once the claim is approved, we attach the business listing to your registered TownConnect account.
If you supplied your username with the original claim, this step is usually straightforward.
If you were not registered at the time of claiming, we will need to confirm your new username before we can give you access.
7. Manage your listing from your dashboard
Once the listing is connected to your account, you can log in to your TownConnect dashboard and manage your business information directly.
From your dashboard, you can review and update details such as your contact information, business description, opening hours, website, services, images and other listing information.
You can also view the listing options available to your business and upgrade your listing if you want access to additional features or greater visibility on TownConnect.
The easiest way to claim
For the smoothest process:
Register for a free TownConnect account → Find your business → Claim the listing → Include your username → Wait for approval → Manage or upgrade your listing from your dashboard.
You can still claim without registering first, but providing an existing username helps us connect the listing to the correct person without needing extra follow-up.